Customer Service


Not all items are available for purchase through our website as some are highly allocated and others we only have limited quantities. If you see something that is not available for purchase through our website but would like to purchase that item you may contact us directly at 310-278-7322 or come visit us in store. 

Shipping & Delivery

All Shipping done through UPS via standard ground shipping. If you would like to ship through another carrier or faster delivery method, please contact us directly at 310-278-7322

You must be at least 21 years of age to order alcoholic beverages. Additionally, all shipments of alcoholic beverages require an adult's signature at the time of delivery.

Important: We can only ship alcoholic beverages to the following states: Alaska, California, Connecticut, Florida, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Puerto Rico, Virginia, Washington D.C., West Virginia, Wyoming. This list subject to change based on individual state and local restrictions.

Privacy & Security

The Wine Merchant disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, The Wine Merchant does not represent or warrant that the information accessible via this site is accurate, complete or current. Except as specifically stated on this site, neither The Wine Merchant nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Conditions of Sale & Purchase Agreement

The Wine Merchant has attempted to the best of its ability, to describe the items accurately. The Wine Merchant is not liable for any description and makes no warranties or guaranties regarding quality. ALL SALES ARE FINAL. Items are inspected prior to packing and shipping. Various jurisdictions prohibit importation into their jurisdiction. It is the responsibility of the purchaser to investigate and determine the possibility of such prohibitions. All decisions regarding any claim shall be made by The Wine Merchant and shall be final without further recourse or reimbursement. All orders over $100.00 will be confirmed via telephone before processed and shipped.

Product Substitutions

It is The Wine Merchant's policy not to substitute any of the products that are included on our site. However, due to limited availability of a few exclusive specialty products, The Wine Merchant reserves the right to make substitutions of items pictured or described with product(s) of an equal or higher value if orders exceed available stock. If item no longer available purchaser will be notified and refunded.

Payment, Pricing & Promotions

All prices are subject to change without notification. We accept AMEX, VISA, Master Card, & Discover. Promotions valid thru dates posted.

Viewing Orders

To view past orders go to Order Status Page